Access to Customer Success Experts
Get an extended experience: Achieving goals through targeted guidance, enhanced support and a personalised success plan, maximising the value from your investment thanks to the help of experts
As a long-standing SAP partner, our SAP consultants offer support through holistic IT and SAP process competence for all business areas and competent licence consulting from a single source - individually adapted to the requirements of your company. We also support your company in the areas of SAP Base, HCM and Cloud. We offer help with SAP Base Support and Hosting questions and create a customised concept for your HCM functionality and SAP HCM application. As a "SAP Cloud Focus Partner", we are happy to take over Application Management Services for both your Public Cloud and your Private Cloud.
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
Where do you see SAP support in 2025?
To ensure smooth business operations, our support team can help you find and fix solutions. We ensure that you can continue working without long downtime. The recording and processing of the reports within the business hours (08:00-18:00, Mo-Fr) is carried out by our help desk.
The Schmersal Group, the international market and competence leader in machine safety, benefits from the progressive automation, because this increases the demand for safety technology. Machines and equipment are becoming more complex, robots are increasingly collaborating directly with their human counterparts, and the world is becoming more aware that functional safety and occupational safety are essential factors for business success. Schmersal offers the world's largest range of safety switchgear and systems for machines, systems and lift technology. Founded in 1945 in Wuppertal, Schmersal currently employs about 1,850 people in over 20 countries.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
Telekom meets all technical and organisational standards defined by SAP®.
We analyse, evaluate and implement changes in business processes.