As a permanent or reliable backbone
Functional design and architecture analysis and functional gap assessment
Our customers run SAP software either locally or in the cloud. As a cloud hosting provider and AWS partner, we support both delivery methods. Our Singapore data centre currently supports over 50 customers for both SAP Business One and SAP S/4. We also work closely with hyperscalers such as AWS, Azure, Google or Huawei Cloud to help you find the right solution for your cloud hosting.
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers. Other requests still require access to the solution's backend. In this third escalation stage, our specialists consult SAP Support. Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
Maintenance
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
The advantage is clear! Our detailed analyses and reports provide your organisation and management with the necessary information to identify weaknesses in processes and the need for additional process know-how in the implemented application.
With these and many other challenges, our customers come to us daily and are served with a first-class SAP support! Would you like to get a picture of your counselling partner in advance? An overview of our contacts can be found here.