Consistency of technical architecture with SAP security products and solutions
Tuning for high performance and scalability
Users who want to use SAP solutions in the cloud and SAP's HANA Cloud in addition to on-premise solutions will now receive a new offer from Walldorf. This should also reduce the complexity of support for users at the same cost.
Your SAP support structure is well-established, but your internal staff: What is the time for strategic projects? Do you have bottlenecks due to illness, parental leave or changing working hours? We offer managed services with a strong process know-how. Our certified SAP specialists support you in an industry-independent way and relieve you from the daily business. You decide when and where. That's what we stand for.
SAP Standard Support or Enterprise Support?!
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA. With critical functions of the system this can even be 4 hours!
No software solution in the world, even if it comes from the world's largest enterprise software vendor, runs smoothly. In business-critical processes, the root cause of an incident costs your employees a lot of time and nerves, and the solution finding requires in part deep development knowledge that a normal user does not have.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
As part of our SAP Enterprise Support, our customers receive active expert help and a structured approach using SAP Value Maps.
Regular monitoring and the associated proactive error detection can prevent system failures.