Ensure business continuity and availability
Innovation services and solutions
Whether you are implementing a new solution, migrating an existing solution to the cloud, or transforming your business, we can help you achieve the desired results. SAP offers a selection of success experience offers to help you get where you are on your way.
To ensure smooth business operations, our support team can help you find and fix solutions. We ensure that you can continue working without long downtime. The recording and processing of the reports within the business hours (08:00-18:00, Mo-Fr) is carried out by our help desk.
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements. With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible. Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution.
For more details on the SAP ONE Support support programme, see SAP of 3.