Experts on Demand
SAP Application Management
We relieve your IT and key users and ensure a stable and sustainable operational capability of your SAP system, always in view of your company-specific requirements and the potential of your SAP solutions to be exploited. With us, you are in good hands: Trust, competence and a high quality of support are among our maxims.
Our latest customer satisfaction survey confirmed us in terms of fast response and high solution competence. In the survey, our customers were repeatedly satisfied with our services. They gave us the overall score "very good.".
SAP SUPPORT FROM USER VIEW
SAP also wants to facilitate the transition to SAP Cloud powered by SAP HANA for users. SAP assures users that they can focus on the real business and "leave the orchestration of continuous processes to the provider.".
In short, the great advantage for our customers lies in answering the question directly and very quickly - with all the queries that are necessary and thereby avoiding the often necessary "ticket ping-pong" - directly in the dialogue with the SAP experts. Feedback from our customers using our live support channels is very positive. The fact that we also receive recognition and awards from the external side certainly helps the announcement.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
The intelligent merging of all channels, including mobile devices and social media, will give customers multiple ways to access support.
New requirements still need to be approved and initiated by project managers via change requests.