Holistic Customer Care
Functional Application Support
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
We provide information technology support for SAP solutions. We grant access rights to SAP information resources. We update the SAP versions and handle incidents (with highest priority — 24/7, 7 days a week). We perform the licence checks, check the application quality of the SAP licence and help get the system up and running.
Finding ideas and modelling the digital business
With Expert Chat and Schedule an Expert, we offer two live support channels that bring customers directly into contact with an SAP support expert - the same person who would edit a classic ticket to the question. Through Expert Chat, customers will receive a response directly in the chat in two out of three cases, with an average chat time of only 30 minutes. If the question in the chat cannot be solved immediately, SAP will automatically create a ticket for the customer, which will then be answered. In addition, we offer a kind of "doctor appointment" for our customer questions: With Schedule an Expert it is possible to arrange an appointment with an SAP support expert and to discuss the questions directly on the phone. We have recently also been offering this for further processing of existing tickets.
This growth continues to challenge the company's IT. This includes not only the connection of new sites and the introduction of new systems and functions. The day-to-day business will also continue to be managed - from ensuring the smooth operation of applications and networks to supporting users at the sites.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
A unified communication channel for the entire solution landscape will simplify customer communication with SAP.
We will let you know which investment you can expect.