How does SAP support for hybrid platforms work in the digital age and in real time?
Which comprehensive service we offer you
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Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
SAP Licence Support Centre
SAP Basis is the technical basis and IT structure for each SAP system without which the system is not functional. The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases. The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer. We are happy to support you with any topics related to the SAP base. Because we have many years of practical experience and guarantee a safe and stable operation of your SAP applications.
Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Your request will be analysed in the first level and, if necessary, forwarded to the second or third level.
If required, we can already provide first-level support for your IT landscape.