New SAP Support Connection Overview
Reduce downtime and provide stability
In addition, we are certified with the Partner Centre of Expertise certificate, which is based on a detailed quality audit. In our history, we have always passed these audits perfectly and therefore receive automatic recertification every two years. However, in order to be recertified in an accelerated procedure, it is necessary to distinguish itself by an excellent quality of the services provided. In our case, this happens not only with careful audits that are supervised by SAP every two years, but also in cooperation with SAP SE and SAP customers, whom we support as subcontractors of SAP. Automatic recertification is an expression of the high level of trust in Hicron and confirmation of our high quality standards.
Today, business-critical processes are happening more and more in real time. Consequently, we have decided to take fundamentally new paths: We therefore also offer real-time support, in direct interaction with our support experts, via chat or phone. Feedback on classic messages can already be received by customers in real time as SMS directly to their mobile phone. Customers prefer to help with questions directly in the application they use. We therefore integrate support directly into our products with Built-in Support.
Outsourcing
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
You can inform us of your requirements via the questionnaire behind the following button. We will let you know which investment you can expect.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
This should enable customers to switch to SAP Cloud powered by SAP HANA according to their individual requirements, while at the same time exploiting existing investments in local software solutions.
You know exactly what you can expect and what steps you need to take to achieve measurable benefits and initial value creation as quickly as possible.