Optional in addition to Essential and Advanced:
What problems our SAP Support helps
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
In order to support your existing teams, our central European technical service team is responsible for remote monitoring and technical interventions and 24/7 operation. This service has already been honoured several times for its customer satisfaction, and our 25-strong team is always on standby to be there for you when needed. Technical support includes: Technical Incident Handling - urgent support if SAP's stability or performance is impaired / Technical services on-demand / System check-up on demand.
SAP Support Backbone Update - What's next?
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
If you are interested in the details of our offer or have further questions, please leave your contact details. A consultant will get in touch with you and resolve all your questions.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Visit the SAP Support Portal and use the SAP ONE Support Launchpad.
Through our hotline packages you additionally benefit from guaranteed service levels and a continuous call availability on 365 days.