Optional in addition to Essential, including SAP Preferred Success:
Comprehensive service portfolio with clearly calculable results
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
End-User Support
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
If required, we can already provide first-level support for your IT landscape. On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
All SAP users can view the films recorded in XML format.
Each request to the service is catalogued by a ticket system and then processed.