SAP Essential Business Services
Developing prototypes for next-generation scenarios such as machine learning, big data and IoT
Companies in any industry, where SAP solutions have been installed for more than 2 years, can face the low level of customer satisfaction: Problems are solved slowly, user relationships, configurations are not strictly required, no understanding of how VAT is formed in the chain of business processes. We offer SAP system support according to ITIL, which is orientated to the customer's business requirements and reduces the number of critical malfunctions. This approach makes the interrelationship between users, supported elements and incidents more user-friendly and clear.
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
Flexible and individual support models
"With the AMS services, Salt Solutions is keeping our backs clear and allowing us to use our IT capabilities for demanding, mission-critical projects," Björn Jodat summarises. At the same time, Salt Solutions helps us optimise our SAP system landscape. We benefit from both SAP know-how and the logistics expertise of Salt consultants.
To sum up, we can say that both support services naturally overlap from time to time. Often, SAP Support team members are looking for an application management services solution to resolve an acute problem so that a similar problem can no longer occur in the future.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
On the basis of framework agreements and service level agreements, we conclude a long-term service partnership with you and offer you legal security.
On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.