SAP IT SUPPORT SIGNIFICANTLY RELIEVABLE BY AI
Optimise your SAP environment today
Running an IT infrastructure is complex. This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
Our SAP support services include SAP Application Management Services and SAP Technical Operating Services. We offer our SAP AMS services for the classic SAP Business Suite ECC as well as for the latest SAP solutions SAP S/4 HANA or the cloud applications of SAO such as SAP SuccessFactors. A special focus lies in the logistics sector, where we have been successfully represented by renowned customers in the automotive and manufacturing industries for several years. The resolution of faults and the processing of service requests is done by adhering to already defined service level agreements. In parallel to the quickest possible troubleshooting (incident management) by providing a solution or workaround, sustainable solutions are also sought (problem management). In addition, the efficient and cost-effective implementation of audited and approved RfCs with minimal risk to the production environment (change management) is implemented. Through our dedicated and qualified support teams (consultants and developers) we assure the highest quality for your projects. Our modern infrastructure and communication tools allow us to use the teams remotely in your projects.
Guaranteed service levels for your operational security
Please refer to a complete list of our software products. It provides you with related documentation on implementation, upgrades and new features.
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
We also support your company in the areas of SAP Base, HCM and Cloud.
External experts should be found to support Schmersal-IT in SAP support and to release the capacities needed for the rollouts.