SAP LICENSING ADVISORY SERVICES - ADVANCED
Together for success
Every company is individual. As a result, systems are usually tailored to the specific needs of the company or expanded to include non-existent but urgently required features. But all of these systems have one thing in common: They form the basis of a company and require regular maintenance and maintenance.
Our Application Management Centre is located at ORBIS headquarters in Saarbrücken: We have made this decision deliberately. At ORBIS headquarters in Saarbrücken, our ORBIS Service Agents have the opportunity to interact with the consultants and developers of the implementation projects without detours and thus directly access know-how on customer-specific settings and programmes. Further branches of our AMS Centre are located in the USA (Washington) and China (Shanghai), so we can offer our SAP customers comprehensive service.
Feature Planning and Success Tests
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
Almost a fifth of them were positive or neutral about the more "expensive" support model Enterprise Support. A total of 42% of those surveyed see this as a low or no added value. Interestingly, almost 40 percent did not say anything about this topic. Nevertheless, a positive trend is emerging. In a similar survey last year, nearly three-quarters of the participants said they had little or no added value to Enterprise Support. "The benefits of Enterprise Support, such as free services, have not yet been widely publicised by customers. The Enterprise Support Academy launched by SAP, which is an educational institution, is promising, but should receive even more attention," concludes Andreas Oczko. Nevertheless, SAP is still calling for standard support to remain in focus. The performance of this support model, which is also paid a significant maintenance rate, should not only include a minimum of service levels. We need to create more transparency about what service is included in which support contract. The information day is free of charge for SAP customers, it presents topics around enterprise support. The target group is customers who have an Enterprise Support Maintenance Agreement or are interested in it.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Cost-effective business continuity is essential, and we can be completely flexible in the way you work with us.
Seamlessly integrated processes are therefore becoming increasingly important and have great potential for digital transformation.