SAP Roll Out in France
SAP Application Management Services
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
A team of 40 highly qualified SAP consultants is available for this purpose, who have successfully served more than 250 companies over the last 15 years. Last year alone we recorded over 10 successful SAP roll-outs.
Definition and benefits SAP Support
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA. With critical functions of the system this can even be 4 hours!
The second level of our customer service process supports the first level in more complicated cases. Due to the excellent technical expertise available in this stage, the possible causes of the disturbance are quickly found and a solution is reached. If during troubleshooting it is determined that the help of the software house SAP is needed, the contrimo employee increases the priority and the request reaches (in consultation with the customer) our 3rd level support.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
You create individual applications where standardised software does not achieve the desired success.
Achieving your business goals is our priority.