SAP SUPPORT AND MAINTENANCE
Proven secure connections and data for highly regulated industries
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
For us as an SAP partner, you, your systems and ensuring your processes are the top priority. You need SAP support for your SAP ECC system and would like to know more about our services? Our ERP consultants and support staff will be happy to help you in a non-binding conversation.
SAP Base Services
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
With "Next-Generation Support", SAP promises its customers self-service components, digital interaction with support in real time, a particularly good digital customer experience, for example through build-in support with the help of SAP CoPilot, and the use of innovations such as AI and Machine Learning. Objective: Enquiries should be answered in real-time, as far as possible, as a prerequisite for real-time business models. At the DSAG Annual Congress 2018, I wanted to know from Andreas Heckmann, Head of SAP Support, what support services SAP customers will need in the future, how SAP will support end-to-end digital processes in hybrid systems, where the differences between ECC and SAP S/4HANA support requests lie, and what impact innovations (machine learning, AI, predictive analytics, ...) have on SAP support.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
New requirements for the SAP system can then only be adjusted slowly and completely new processes can be implemented only difficult.
Our SAP AMS practices enable you to prevent incidents, mitigate risks, and manage complexity to ensure business continuity and the availability of IT-based business processes.