Tailored to your needs
Focus on core competencies and innovation
Effective support for SAP users is an ongoing challenge for any IT department. Support for SAP, including the response to trouble tickets, the analysis of system errors, and the help in resolving unexpected results from the SAP system, places a heavy burden on IT and can cause resources to be diverted from other critical projects.
Our customers can rely on us at any time of day or night. Rapid feedback and timely handling of support requests are the focus. Compliance with the SLAs is not only a promise, but a lived practice. As a Service Manager, I am committed to this every day.
High SLA Levels
Any support request that we receive will only be completed after positive feedback from the user. The solution of each problem serves as the basis for another knowledge base entry for this project / solution.
We work 100 percent remotely. We have the necessary solutions and infrastructure to ensure maximum security for your systems. Our care for data protection in your company is confirmed by the ISO270001 certificate.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
In addition to everyday business, an important aspect of this is not to neglect further training to process and module know-how.
With all Success Experience offers, you get the preparation, guidance and guidance you need to quickly use SAP solutions productively and be successful in the long term.