The quick look at the SAP Support connection
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Help Desk
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
We work 100 percent remotely. We have the necessary solutions and infrastructure to ensure maximum security for your systems. Our care for data protection in your company is confirmed by the ISO270001 certificate.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
For SAP MaxAttention we have established a unique management structure to meet your service requirements.
Companies want to grow.