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Proactive Success Critical Support
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
In order to continue to communicate with the backbone and to use the services of SAP, it is necessary to move to this new infrastructure by January 2020. This requires the following update: ・ SAP Solution Manager SAP Solution Manager 7.2 SPS07 or SPS08 (recommended) ・ Focused Run: Focused Run 2.00. The download via the Note Wizard (Transaction SNOTE) will only work if the notes are digitally signed. Note the SAP hints here.
Service and Support Offerings
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers. Other requests still require access to the solution's backend. In this third escalation stage, our specialists consult SAP Support. Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately. The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately. The AMS team then determines whether this error occurred only once or whether the process in the SAP system should be generally adjusted. Agents respond to customer requests for defined Service Level Agreements (SLAs).
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
The switch to SAP S/4HANA is an opportunity for customers to further differentiate, optimise and innovate.
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure.